Coaching Program Overview

Coaching Program Overview

by Jeffrey Summers

Summers Hospitality Group offers a range of coaching and mentoring services designed to help owners, operators, managers and other business leaders who are dissatisfied with the status quo propel themselves and their organizations to the next level of success. Program participants are results-oriented individuals who seek to enhance their business and personal performance, effectiveness, and leadership skills. They are open to considering alternative approaches, and they agree to accept and consider constructive feedback and to change behaviors as necessary.

Business Coaching

Coaching is a structured program designed to help and inspire business leaders accelerate their personal and professional growth through the application of practical, results-based engagements. Here are some sample coaching objectives:

  • Establishment of a clear vision for the organization
  • Increased strategic focus
  • Rapid achievement of organizational and personal goals
  • Increased ability to inspire others to achieve success
  • Greater personal and organizational productivity
  • More effective leadership due to improved influencing skills
  • Enhanced competencies such as decision-making and problem-solving
  • personal and organizational accountability
  • More collaborative teamwork

We offer three types of programs: individual, group, and on-demand.

Individual Coaching

First, Jeffrey talks with you personally to determine whether we can meet your needs effectively. If so, we identify specific objectives and measures that will guide our work, then Jeffrey writes a proposal with several options of how we can achieve the designated outcomes. For maximum effectiveness, the program is customized to your needs and lasts six months. Individual coaching may include any of the following methods of interaction:

  • Scheduled phone calls
  • Face-to-face meetings
  • Observation of your interactions with stakeholders
  • Interviews with individuals who interact with you on a regular basis to obtain feedback on your leadership abilities
  • Unlimited access to Jeffrey via e-mail and phone for quick questions and feedback
  • Feedback on your written communications

Group Coaching

This option is for individuals who prefer to enhance their coaching experience by working with a small peer group. Each individual undergoes a pre-program interview to ensure he or she is a good fit for a given group. In addition to identifying issues that the group chooses to address (e.g., accountability, interpersonal skills), each member chooses specific business and/or personal objectives for which he or she is held accountable. Each group coaching program lasts between four and six months and may include a combination of in-person, telephone, and on-line meetings. It also includes limited or unlimited individual e-mail and phone access to Jeffrey, depending on how the program is structured. Please contact us for more information about our small group coaching programs.

On-Demand Coaching

On-demand coaching is designed to respond to quick questions and issues that do not warrant a full-scale coaching engagement. We offer immediate and longer-term options that include follow-up accessibility via e-mail and phone.

For development of your staff, you may want to consider our workshop offerings.

Coaching Methods

Depending on objectives and the organization’s environment, Jeffrey employs a variety of coaching methods to help coachees elevate their performance. these include, but aren’t limited, to:

  • Strategic Planning. Work with the leader in “planning the plan”, and facilitating team involvement in its development and execution.
  • Shadowing. Accompany the leader on their rounds and observe their behavior. A feedback session afterwards gives the opportunity to share insights and suggest changes.
  • Problem-solving. Once a problem has been identified, we help the leader develop a solution. After the solution has been implemented, we provide feedback on the results.
  • Process-building. Help design a process to do things in a new or different way. This eliminates frequent changes and decision-making on the run.
  • Scripting. Developing scripts for handling specific situations enables the leader to learn to respond effectively to others.
  • Skills training. This could involve helping the leader learn a new skill, such as making an effective presentation.
  • Reading. We stay up-to-date on current management literature and theory and can assign leaders topics for study in areas they need to strengthen or become more familiar with.
  • Organizing. Providing a plan to help an leader manage time, priorities, the office and support staff helps many leaders be more effective immediately.
  • Mentoring. Ask some leaders to work briefly with a mentor to learn a new skill.
  • Team-building. Improving the effectiveness of the leader’s team can also boost their effectiveness. This could include helping the leader write a plan for his team to follow.
  • Delegating. Many leaders need to be coached on what, when and how to delegate to others. Developing delegation skills can substantially improve an leader’s effectiveness.
  • Managing conflict. Confronting and resolving conflicts frees up energy and time. Teach the leader how to prevent conflict and how to diffuse it once it occurs.


1. Grow your business. 2. Make excuses.

Our powerful business programs are about helping you and your business master the fundamentals and create positive, long-term opportunity. No other programs offer more value with the immediate impact or greater ROI than ours or creates the level of impacting and sustainable change necessary to grow your business.

Call Us Toll Free +1 888-998-8744 or use the contact form to talk about how we can help you realize an opportunity.