We are more than happy to answer restaurant or hotel questions from operators on any issue here on the "How We See It" blog.
Q: "What can you do to make people care about service?" A: "Nothing." [Could be service, food, sales, profits, cleanliness, organization, manners, other people, etc...] You can't make people care [...]
Question: Since most loyalty programs involve some sort of comp (discount) what do you propose instead as the incentive? Answer: Whatever they want - except my money! If you want [...]