If your employees made a video of their experience, would they make "A" or "B"?
This is how I have long explained to people that having fun at work gets you better results.
The SHG Event Calendar for 2014.
Successful managers use (and stick to) a smart, behavioral process which is critically important for ALL positions - from dish washer to Director of Operations
There's a reason nearly 72% of all food service businesses go out of business within three years (fact not fiction). This level of thinking is part of the reason.
People are less articulate at giving praise than they are at ranting about a bad experience. Stop using mediocre reviews.
"Don't get caught up in being everywhere. Be where your guests are - period, then be outstanding."
How do you communicate across a crowded dining room?
"Amazon didn't happen to those businesses, the future happened to those businesses!"
I've always talked about the costliest item in a restaurant being an empty chair. Now we take a little peek into what it actually costs you.