First off, you have to understand what goes in/on/around your business from the guest’s perspective is how the Guest Experience (Gx) is defined, not yours. And from the guest’s point [...]
I need to get this off my chest and out of my brain so indulge me for a moment. There’s tons of ‘content’ on the web. In fact, according to Google, as of July there was over 38 [...]
A few days ago Burger King posted this picture on it’s LinkedIn corporate page (40,628 followers as of this posting) here in an effort to highlight it’s “…Global [...]
Speaking recently at the Digital Innovation Forum in London, Twitter’s Eimear Lambe threw out some numbers concerning restaurants and Twitter they had gleaned from surveying restaurant users on [...]
If your employees made a video of their experience, would they make "A" or "B"?
This is how I have long explained to people that having fun at work gets you better results.
The SHG Event Calendar for 2014.
Successful managers use (and stick to) a smart, behavioral process which is critically important for ALL positions - from dish washer to Director of Operations
There's a reason nearly 72% of all food service businesses go out of business within three years (fact not fiction). This level of thinking is part of the reason.
People are less articulate at giving praise than they are at ranting about a bad experience. Stop using mediocre reviews.